Digital Confidence & Online Safety

A practical, culturally responsive program helping older Queenslanders build the skills and confidence to use digital technology safely, independently and in everyday life.
  • 10-Week Program
  • Weekly 2.5-Hour Sessions
  • Community-Based Small Groups

What You'll Learn

  • Use smartphones and tablets for calls, messages, photos and video calls
  • Access trusted online services and manage privacy and security settings
  • Recognise common scams and make safer decisions online

Who Should Join

  • Queenslanders aged 50+ seeking greater digital confidence
  • People from culturally and linguistically diverse communities
  • Beginners and anyone needing patient, step-by-step support
Older people connecting at a community centre

Access & Support

  • No previous digital experience required
  • Bring your own device where possible; shared devices may be available

Explore This Program

Overview

About This Program

This 10-week, small-group program provides practical digital learning for older Queenslanders, particularly people from culturally and linguistically diverse communities. Participants learn at their own pace through guided practice, repetition and plain-language instruction. The program is designed to reduce digital exclusion and support safer, more independent participation in everyday life.

Why This Program Matters

Community Need

Essential services, communication and everyday activities are increasingly online. Limited digital skills, confidence or English proficiency can leave older people at greater risk of exclusion.

Program Purpose

The program builds practical digital capability so participants can communicate, find trusted information and access important online services with greater confidence.

Accessible Delivery

Small groups, guided practice and culturally responsive support reduce learning barriers and allow participants to progress at a comfortable pace.

Intended Outcomes

Greater digital confidence, safer online behaviour, improved access to services and stronger connection with family, community and everyday life.

Program Content

What the Program Covers

The 10-week program progresses from essential device skills to safer online participation, with guided practice and revision throughout.
Weeks 1–2: Getting Started With Your Device
Learn essential device functions, including charging, volume, accessibility settings, touchscreen controls, typing and navigating the home screen.
Practise making calls, managing contacts, sending messages and photos, using email and joining video calls with family, friends and services.
Learn to create safer passwords, manage privacy settings, recognise suspicious messages and links, protect personal information and respond appropriately to scams.
Practise finding trusted information, using maps and transport tools, accessing health and government information, browsing safely and understanding basic AI tools.

How to Join

How to Join

Expressions of interest are welcome from older adults, family members, carers and referring organisations. Complete the form below and our team will provide information about upcoming program availability, locations and participation requirements.

FAQ & Contact

Frequently Asked Questions

Find answers to common questions about participation, accessibility and program delivery.
Participants are encouraged to bring their own smartphone or tablet so they can practise on a familiar device. Limited shared equipment may be available depending on the venue and delivery partner.
Sessions use plain English and culturally responsive teaching methods. Additional language assistance may be available depending on facilitator and volunteer capacity.
The program is designed for Queenslanders aged 50 and over, with a particular focus on people from culturally and linguistically diverse communities and those experiencing digital barriers.
Program costs and subsidised places may vary depending on available funding and delivery partnerships. Contact our team for information about the next intake.

Get in Touch

Call us on 07 7538 1188 or email info@lifelong.org.au.

info@lifelong.org.au

Send us a message about participation, referrals or community delivery partnerships.

07 7538 1188

Speak with our team about upcoming programs and participation options.

Queensland Lifelong Academy

PO Box 2180, Sunnybank Hills QLD 4109

Lifelong

A registered charity advancing lifelong learning, digital inclusion and social connection for older Queenslanders, particularly those from culturally and linguistically diverse communities.
Queensland Lifelong Academy acknowledges the Traditional Owners of the lands on which we live and work. We pay our respects to Elders past and present.
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