Community Information & Service Navigation

Plain-language information and supported navigation helping older Queenslanders understand services, find trusted information and connect with appropriate assistance.
  • 10-Week Program
  • Weekly 2.5-Hour Sessions
  • Community-Based Small Groups

What You'll Learn

  • Find trusted government, aged care and community service information
  • Understand service pathways and prepare the right questions
  • Use online service information safely and confidently

Who Should Join

  • Queenslanders aged 50+ needing help to understand service information
  • People from culturally and linguistically diverse communities
  • Family members and carers supporting an older person
Community services information session

Access & Support

  • No prior knowledge of service systems required
  • Individual advice is referred to qualified providers

Explore This Program

Overview

About This Program

This 10-week, small-group program helps older Queenslanders understand and navigate government, aged care, health and community services. Participants learn how to find trusted information, understand common service pathways, prepare questions and seek appropriate assistance. Plain-language information and culturally responsive support reduce barriers without replacing professional advice.

Why This Program Matters

Community Need

Complex service systems, unfamiliar terminology and online processes can prevent older people from finding information and support when they need it.

Program Purpose

The program builds service-navigation confidence so participants can understand their options, prepare questions and connect with appropriate organisations.

Accessible Delivery

Plain-language explanations, guided demonstrations and culturally responsive support make complex information easier to understand and use.

Intended Outcomes

Improved access to trusted information, greater confidence navigating services and earlier connection with appropriate community and professional support.

Program Content

What the Program Covers

The 10-week program builds practical service-navigation skills through plain-language information, guided examples and supported referral pathways.
Weeks 1–2: Finding Trusted Information
Learn to recognise reliable sources, understand common service terminology and locate official government and community information.
Explore common government service pathways, concessions and cost-of-living supports, including where to find eligibility and document information.
Learn how aged care, health and community service pathways work, how to prepare questions and when a referral to a qualified provider may be appropriate.
Practise navigating official service information safely, organising relevant documents and developing a personal list of appropriate services and next steps.

How to Join

How to Join

Expressions of interest are welcome from older adults, family members, carers and referring organisations. Complete the form below and our team will provide information about upcoming program availability, locations and participation requirements.

FAQ & Contact

Frequently Asked Questions

Find answers to common questions about participation, accessibility and program delivery.
The program provides general information, supported navigation and referral guidance. It does not provide legal, financial, medical or individual case-management advice.
Sessions use plain English and culturally responsive teaching methods. Additional language assistance may be available depending on facilitator and volunteer capacity.
The program is designed for Queenslanders aged 50 and over, particularly people from culturally and linguistically diverse communities who need help understanding information and navigating service pathways.
Program costs and subsidised places may vary depending on available funding and delivery partnerships. Contact our team for information about the next intake.

Get in Touch

Call us on 07 7538 1188 or email info@lifelong.org.au.

info@lifelong.org.au

Send us a message about participation, referrals or community delivery partnerships.

07 7538 1188

Speak with our team about upcoming programs and participation options.

Queensland Lifelong Academy

PO Box 2180, Sunnybank Hills QLD 4109

Lifelong

A registered charity advancing lifelong learning, digital inclusion and social connection for older Queenslanders, particularly those from culturally and linguistically diverse communities.
Queensland Lifelong Academy acknowledges the Traditional Owners of the lands on which we live and work. We pay our respects to Elders past and present.
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