VOLUNTEER PRIVACY & PARTICIPATION NOTICE
Last updated: 3 September 2026
This notice explains how Queensland Lifelong Academy collects and handles information from volunteer applicants and the conditions that apply to volunteer expressions of interest and authorised volunteer activities.
Submitting an expression of interest does not guarantee acceptance, appointment, insurance coverage or authority to act on behalf of Queensland Lifelong Academy.
1. Information We Collect
When you express interest in volunteering with us, we may collect your name, email address, telephone number, suburb or postcode, languages spoken, availability, areas of interest, relevant skills, experience and any other information you choose to provide.
If you progress to a volunteer role, we may also collect information reasonably required for identity verification, referee or screening checks, induction, role allocation, emergency contact, attendance, safety, incident management and insurance administration.
Health, accessibility or other sensitive information will only be requested where reasonably necessary for a particular role, workplace adjustment or safety requirement and will be handled in accordance with applicable law.
2. How We Use Your Information
We may use your information to:
- assess and respond to your volunteer expression of interest;
- communicate with you about suitable volunteer opportunities;
- match your skills, interests and availability with appropriate roles;
- conduct relevant identity, referee or screening checks;
- provide induction, training, supervision and workplace adjustments;
- maintain volunteer, attendance and authorised activity records;
- manage safety, incidents, emergencies and insurance matters; and
- meet governance, recordkeeping and legal obligations.
You are not required to provide optional information. However, if required information is not provided, we may be unable to assess your application, contact you or offer you a volunteer placement.
3. Disclosure of Information
We may disclose relevant information to authorised Queensland Lifelong Academy personnel, program supervisors, professional advisers, technology providers, screening providers, program partners, venue operators, insurers, insurance brokers, medical or emergency services, regulators or law-enforcement authorities where reasonably necessary, authorised by you, or permitted or required by law.
We do not sell personal information.
Further information about how we collect, store, use and protect personal information is available in our Privacy Policy.
4. Storage, Security and Retention
We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Volunteer information will only be retained for as long as reasonably necessary for application assessment, volunteer administration, incident or insurance management, dispute resolution, recordkeeping or applicable legal requirements. Information that is no longer required will be securely deleted or de-identified where reasonably practicable.
5. Volunteer Status and Authorisation
A person is not an authorised Queensland Lifelong Academy volunteer merely because they have submitted an application, attended an event or offered assistance.
A person may only perform volunteer duties after being formally accepted, assigned to an approved role and provided with appropriate instructions or induction.
Volunteers must only undertake approved activities at authorised times and locations. Activities undertaken privately, outside an assigned role, without approval or contrary to instructions are not authorised Queensland Lifelong Academy volunteer activities.
Unless expressly authorised, appropriately trained and adequately insured, volunteers must not provide personal care, medical advice, financial or legal advice, counselling, participant transport, manual lifting, enter a participant’s home, handle participant money or undertake other high-risk activities.
6. Safety Responsibilities
Volunteers must:
- take reasonable care of their own health and safety;
- avoid creating risks to participants, staff, other volunteers or members of the public;
- follow reasonable safety instructions and procedures;
- use equipment only as instructed and authorised;
- report hazards, unsafe conditions and concerns promptly;
- stop any activity that appears unsafe or falls outside their training or assigned role; and
- not participate while affected by alcohol, illegal drugs or any substance that makes participation unsafe.
Volunteers should advise Queensland Lifelong Academy of any reasonable adjustment or limitation relevant to safely performing an assigned role. Unrelated medical or personal information does not need to be disclosed.
7. Attendance, Incidents and Injuries
Volunteers must comply with all required scheduling, sign-in and sign-out procedures.
Any injury, illness, near miss, hazard, property damage or other incident must be reported to the designated supervisor as soon as reasonably practicable.
The volunteer must provide an accurate account of when, where and how the incident occurred and, where available, identify relevant witnesses, treatment and surrounding circumstances.
Prompt reporting helps Queensland Lifelong Academy respond appropriately, protect those involved and maintain accurate records.
8. Insurance
Any insurance that may apply to volunteer activities is subject to the terms, limits, conditions, exclusions and assessment requirements of the relevant insurance policy and insurer.
Queensland Lifelong Academy does not guarantee that every person, activity, injury, loss or claim will be covered.
Volunteers must not assume that an activity is insured unless it forms part of a formally approved and authorised volunteer role.
Nothing in this notice prevents a person from reporting a genuine injury or making a legitimate insurance or legal claim.
9. Accurate and Honest Reporting
All information provided in a volunteer application, attendance record, incident report, expense request or insurance-related matter must be true, accurate and complete to the best of the person’s knowledge.
Queensland Lifelong Academy and its insurer may review relevant attendance records, communications, witness accounts, venue records, photographs, video footage and other lawfully available evidence when assessing an incident or claim.
Knowingly false, misleading, exaggerated or fabricated information may result in:
- rejection of an application;
- suspension or termination of a volunteer placement;
- referral to the relevant insurer or insurance broker; and
- referral to regulatory or law-enforcement authorities where permitted or required by law.
This provision is intended to protect the integrity of the volunteer program and does not discourage the honest reporting of genuine injuries, incidents or safety concerns.
10. Personal Property and Unauthorised Conduct
To the maximum extent permitted by law, Queensland Lifelong Academy is not responsible for loss, damage or injury arising from:
- unauthorised or private activities;
- deliberate, reckless or unlawful conduct;
- intoxication or substance impairment;
- activities outside the assigned volunteer role;
- failure to follow reasonable safety instructions; or
- loss of or damage to personal property brought to a volunteer activity.
Nothing in this notice excludes, restricts or modifies any responsibility, duty, right or remedy that cannot lawfully be excluded, including applicable work health and safety obligations and legitimate rights under law or an applicable insurance policy.
11. Access, Correction and Privacy Enquiries
You may request access to or correction of your personal information, withdraw from the volunteer application process or raise a privacy concern by contacting Queensland Lifelong Academy at info@lifelong.org.au or 07 7538 1188.
12. Acknowledgement
By submitting a volunteer expression of interest, the applicant confirms that the information provided is true and accurate and acknowledges that:
- submitting an application does not guarantee a volunteer placement;
- no volunteer activity is authorised until formal acceptance and role allocation;
- approved volunteers must follow all safety procedures and reasonable instructions;
- insurance coverage is subject to the applicable policy and insurer’s assessment; and
- false or misleading information may be investigated and acted upon as permitted by law.
Lifelong
- PO Box 2180, Sunnybank Hills QLD 4109
- 07 7538 1188
